TERMS & CONDITIONS

Visa and Passport

You must make sure that you consult the designated Embassy and confirm the visa and passport information prior to traveling. We may suggest the requirements but those might change at any time, so you must have the updated information from the Embassy before confirming your tickets with us. flightsbespoke.com cannot be held responsible if you are not allowed to travel on the flight as you were unable to provide the required travel documents (eg., correct passport, visa, or any other predefined required documents.) The authorities, the airline, or the country (including transit) may ask for them at any point in time and you must present them. This includes any stop made by the aircraft even if you don't leave the airport premises.

Health.

We advise you to check on the necessary vaccinations to travel to a particular country. These vaccines may change at any time, so you must keep a check on the updated information. You are required to consult the doctor before you depart to your destination country. You must make sure that you are adhering to all the health requirements and take the necessary vaccination, medication, and right medical procedure for your travel.

Disinfection.

Most airlines have the authority and right to disinfect in case they perceive a doubt of threat to public health or the environment. The disinfectants used are approved by the WHO (World Health Organization) and the International Civil Aviation Organization and include:

1. Spray aerosolized insecticide while the passengers are on the board.

2. Prior to passenger boarding, treat aircraft surfaces with residual insecticide. When flightsbespoke.com books travel for you to an international destination, we don't represent the country or give any guarantee that it is safe to travel to that part of the world or it involves no risks. We are not liable for any damage or loss that you may face as a result of traveling to that particular destination.

Airline Baggage Policies.

All the airlines have different policies for their baggage allowance, fee, and restrictions. flightsbespoke.com tries its best to display the most current baggage allowance policy and follows the airline's website to extract the details, but we cannot guarantee that the information is up to date. That's why we recommend that you must verify these details on the airline's website directly or call them before your scheduled departure. Also, the baggage fee is not included in the trip cost.

Cancellations and Refunds.

Please know that any bookings made on flightsbespoke.com are non-refundable, if not specified otherwise. In case you want to cancel the bookings, you should reach out to our customer care desk at 1833-357-5475 or email us at sales@flightsbespoke.com and we will be happy to help you with the cancellation process. In case of a refundable cancellation, it is subject to an administrative cancellation fee according to the charges mentioned in our Post-ticketing Fees and additional charges by the airline or other travel service providers. For us to process your refund request, it is subject to the airline's rules and procedures. We can process your refund only after the airline approves the refund request; and once processed, we will send it back to your original payment method. After we initiate your request for cancellation, we start with the process by sending an email notification to make sure that your request is in progress. For this whole process, we deduct the service fee applied to the booking request and return the balance amount. Being a travel agency, we depend on the suppliers to process the refund. Once we receive the amount from the supplier, we may take some additional time to process the refund and for it to reflect on your credit card. This whole process sometimes may take up to 60-90 days from the day we received the cancellation request. You may notice an additional fee or a fare difference by the supplier which will be added to the cost of your booking. Once we make a booking on your behalf, we cannot allow name changes and if you want to make any such changes post the booking is complete, you will have to incur extra charges. To avoid such charges, you must verify all the spelling/ names of the passengers before you confirm your booking.

Contact Centre Booking Service Fee.

When you make a booking through our contact centre (including a complex multi/stop and roundtrip booking), we might levy a service fee higher than our online booking fee. This fee ranges from $10 to $200 per passenger by our agents. Important Note: Service fee is included in the taxes, and YOU HAVE TO PAY THE FINAL PRICE AS QUOTED REGARDLESS OF ANY CHANGES MADE IN OUR SERVICE FEE. Please review the final booking amount carefully before confirming the final bookings.

Your passport normally needs to be valid for at least another 6 months after the date you leave your destination and if you’re traveling to the USA you must have a machine-readable passport. Also don’t forget to check whether you require a visa for any part of your journey, please feel free to get in touch if you need advice.

Due to security measures, we currently recommend 3 hours for intercontinental flights and 90 minutes for International and Domestic flights. Check-in will normally close 60 minutes before scheduled departure so please allow sufficient time to get to the airport in time.

Seats. Where possible we will send your seat request to the airline, please note not all airlines will pre-assign seats and actual seat allocation is entirely at the airlines discretion and an early check-in will help you the most in getting the seat you want. Exit row and extra leg room seats cannot normally be requested in advance and are usually only assigned at check-in.

Meal Requests. If you haven’t already done so, please let me know and I will send the request through to the airline but remember meal requests are not guaranteed but the airline will make every effort to meet your request.

Special Note – Hotel Reservations.

The photos and information enlisted on flightsbespoke.com for the hotels, their amenities, and products are shared by the supplier. We hold no responsibility for any changes because of an old or misrepresenting update provided by the supplier. Special features like smoking/ non-smoking, lake-view/ garden view, etc. are made on a request basis and cannot be guaranteed. Although hotels usually honor the requests made, we cannot guarantee that you will get the special request made. Some fares quoted require special membership like Corporate, government, AAA, or ARP. Offers under these rates will require their designated members to be available at the time of check-in to prove your eligibility. But the hotels are not under any obligation to honour the special rates if you are unable to qualify for them or do not have the identification proof for the same. flightsbespoke.com or the hotel supplier will not be in a place to issue a refund for the unused room or nights because of an early check-out. Some hotel suppliers offer an additional service of the airport shuttle. To avail of the same, you must reach out to the hotel directly and confirm its availability along with the price details. A few hotels also have an offer for a Booking Bonus for free services like tours, breakfast, and more. Please check with them for the services and their availability as they are under the hotel's discretion and not ours.

Terms & Conditions

1. Your Holiday Contract

These booking conditions govern all bookings with flightsbespoke.com.com. How the booking conditions apply to you vary depending on whether you have booked a `package` or `other travel arrangements`.

A package is a combination of at least two of the following a) transport b) accommodation c) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to flightsbespoke.com. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements.

If you book a package your contract is with flightsbespoke.com. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, flightsbespoke.com acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a package.

The person who makes the booking, who must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

2. Payments

At the time of booking, you must pay a deposit, the amount of which varies from £100 per person up to the total holiday cost, depending on the type of booking, and pay any balance of the cost of the holiday no later than 8 weeks before departure. If you book inside 8 weeks of departure full payment is required at time of booking. If you do not make the required payments your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit. All bookings are subject to a booking fee of 1%.

3. Your Travel Documents

Travel documents will be issued electronically once we have received full payment.

4. Alterations by you

If after booking you wish to change your travel arrangements, we will do our best to meet your new requirements. You will need to confirm your instructions in writing and pay an amendment fee of $100 per booking. Also, you must pay any costs we incur in making the amendment, including any charges that may be levied by suppliers (e.g., airlines, hotels etc). Please note that some travel arrangements (e.g., Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

5. Transferring your booking if you are prevented from travelling (packages only)

If you are prevented from travelling, you have the right to transfer your booking to another person subject to both the original client(s) and the transferee(s) paying all costs incurred by flightsbespoke.com in doing so. However, the arrangements must remain the same. flightsbespoke.com will use its best endeavours to facilitate the transfer and in cases where a transfer is made an additional administration charge of $100 per person must be paid.

6. Cancellation by you

You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply.

Other travel arrangements

Most discounted airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to flightsbespoke.com and we will pass them to the airline. When flightsbespoke.com receives a refund, it will be paid to you. This usually takes 8-12 weeks but, in some cases, (e.g., lost tickets) may take considerably longer. Please ensure that any tickets returned to the company are sent by registered post.

7. Alterations

Force majeure

This means that we will not pay you compensation if we must cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, pandemic ,natural or nuclear disaster, fire, adverse weather condition.

Other travel arrangements

flightsbespoke.com is obliged and will endeavour to notify all changes before departure if it is possible to) No compensation is payable by us in such cases. We will endeavour to find you a suitable alternative if appropriate.

8. Cancellation

We will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you have the choice of purchasing another arrangement from us, if available, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to us (except insurance premium). In addition, unless the cancellation has been caused by "force majeure" (defined in Clause 7 above) compensation will be paid on the scale set out in Clause 7 above.

Other travel arrangements

In the unlikely event that a booking must be cancelled, for any reason other than non-payment by you, we will offer you alternative travel arrangements if these are available. Or, you can have a full and prompt refund of all monies paid to flightsbespoke.com less any insurance premiums and amendment fees. No compensation is payable.

9. Pricing Policy

All our travel arrangements and fares are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clauses 4 and 5).

Packages

The price of your travel arrangements can be varied due to changes in transportation costs (e.g., airfares and cost of fuel), changes in dues and taxes or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In the case of any small variation an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges) will be absorbed or retained. For larger variations, this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration cost of $1.00 per person, together with an amount to cover travel agents` commission (if applicable). If this means that you must pay an increase of more than 10% of the invoice price you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding amendment charges). We will consider an appropriate refund of insurance premiums paid if you could show that you are unable to transfer or reuse your policy. If you decide to cancel in these circumstances, you must do so within 14 days of the issue date on the surcharge invoice.

Other travel arrangements

For air tickets, after we have received full payment in cleared funds, we will not increase the price. For all other situations, we reserve the right to pass on any cost increase levied by the suppliers.

10. Complaints

If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g., hotel, tour operator, car rental company, airline etc) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning on 1833-357-5475 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

11. Passport, Visa, and Health Requirements

Please ensure that you are aware of all passports, visa, and health requirements and that you allow adequate time to obtain them. You must check applicable requirements with the relevant Embassy, Consulate or Passport Agency. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements or transit through. flightsbespoke.com cannot accept any responsibility for customers who do not possess the correct documents and if you fail to do so, you will be solely responsible for any cost, loss, or damage that you incur as a result of your failure.

12. Suppliers Conditions

Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers` standard terms and conditions will apply. The suppliers` standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing.

TERMS & CONDITIONS – FLIGHTS.

During your international travel, the provisions of the Montreal Convention are applicable to the countries of departure and your destination. The Convention usually limits the liability of the airline supplier for death or any personal injury of the passengers. As a passenger, you must make sure that you have all the documents required to make an entry into the foreign land. These documents include a passport, and visa (business, tourist, or transit) and you can present these documents at any time when the government asks for them. When you want to enter a foreign land, there are several responsibilities that you must meet and we cannot be held responsible if you fail to accomplish them. You are required to go through all the prohibitions, warnings, and announcements that are issued by the government before you reach the destination country.

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements, and the requirement for passengers to check in on time. flightsbespoke.com will advise if there is any change to a departure/ arrival time previously given to you or shown on your ticket, but you are also strongly advised to reconfirm your flights, including departure times, with the airline, 72 hours prior to departure. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

13. Special Requests

If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by flightsbespoke.com.